Quality Policy

Our quality objective is to meet or exceed our customer requirements and expectations in a proactive, professional and cost effective manner. To achieve this objective Fixtel Services will:

  • Establish and maintain a Quality Management System in accordance with AS/NZS ISO 9001
  • Set objectives and targets to measure our performance and identify opportunities for improvement
  • Provide adequate resources to continually review and improve our business process
  • Encourage all people to integrate quality management into the way we work and promote its application as a method for continual improvement within their area of responsibility
  • Actively seek performance feedback from our customers and address opportunities for improvement that are identified

Discrimination, Bullying & Harassment Policy

This policy applies to all employees and workplaces of Fixtel Services

Fixtel Services is committed to ensuring a workplace free of discrimination, bullying and harassment. The objectives of the Discrimination, Bullying and Harassment Policy are to:

  • Meet the requirements of equal employment opportunity and anti-discrimination laws
  • Provide a pleasant, harassment-free working environment for all employees
  • Endeavour to ensure that all employees are treated with fairness, respect, equality and dignity and treat others with these ideals
  • Encourage good working relationships between employees
  • Apply the key principles of equitability to all of Fixtel Services, current and future people management policies and practices
  • Encourage all staff to accept responsibility for ensuring that the principles outlined in this policy are an integral part of the culture of the workplace, including reporting of behaviour that breaches the policy

Work Health & Safety Policy


Management is firmly committed to a policy enabling all work activities to be carried out safely, and with all possible measures taken to remove (or at least reduce) risks to the health, safety and welfare of workers, contractors, authorised visitors, and anyone else who may be affected by our operations.

We are committed to ensuring we comply with the Work Health and Safety Act 2012, the Work Health and Safety Regulations 2012 and applicable Codes of Practice and Australian Standards.


Directors, Management and Supervisors

Will provide and maintain:

  • Information, instruction, training and supervision that is reasonably necessary to ensure that each worker is safe from injury and risks to health
  • A commitment to consult and co-operate with workers in all matters relating to health and safety in the workplace
  • A commitment to continually improve our performance through effective safety management
  • Safe systems of work
  • Plant and substances in safe condition
  • Facilities for the welfare of workers


Each employee has an obligation to:

  • Comply with safe work practices, with the intent of avoiding injury to themselves and others and damage to plant and equipment
  • Take reasonable care of the health and safety of themselves and others
  • Wear personal protective equipment and clothing where necessary
  • Comply with any direction given by management for health and safety
  • Not misuse or interfere with anything provided for health and safety
  • Report all accidents and incidents on the job immediately, no matter how minor
  • Report all known or observed hazards to their supervisor or manager

Application of this Policy

Fixtel Services seeks the co-operation of all workers, customers and other stakeholders. We encourage suggestions for realising our health and safety objectives to create a safe working environment with a zero-accident rate. This policy applies to all business operations and functions, including those situations where workers are required to work off-site and in remote locations.